fineart print framing FAQs

Canada Giclee on Canvas Prints, Photo to art Solutions

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Frequently Asked Questions:

Q1 : What is PayPal?
PayPal is an internationally recognized e-commerce provider, with over 71 million members worldwide. Purchasing through PayPal (either with your credit card or an electronic funds transfer directly from your checking account) is fast, easy, and 100% secure. PayPal has very strict procedures to ensure complete e-commerce security; this protects both the merchant and the customer.

Q2 : Can you stretch and mount canvas prints?
Yes, we use 3/4" depth or 1-3/8" depth stretcher bars.

Q3 : Do you offer custom framing services?
Yes, we offer a comprehensive selection of frame styles at very competitive prices. You can view the selection on our Frames & Mouldings page. Please contact us for custom picture framings.

Q4 : I have an old photo that I want restored and put on canvas. Can you do that?
Yes, we do offer photo restoration services along with canvas printing. Your photos can be mailed to our mailing address to be scanned. Please contact us for pricing.

Q5 : What is the minimum resolution of my digital picture or file to be printed on canvas?
There is no formula, as maximum print size for a given photo depends on many factors like source (digital camera or scanned file), sharpness, camera lens, file format, compression, photo subject and so on. (For example, we have printed 2 Mbyte 3000x2000 pixel photos at 48"x32" frame size.) You might want to e-mail us your photo before placing an order, and we would be happy to consult you on the best print size depending on your photo quality/resolution. Please note that the photo subject/style is also important: for example, in abstract photos, the subject is more important than the resolution and print details so you can ask for a larger print size.

When printing on canvas, the canvas' texture minimizes the pixelations. We will not ship an order until we are sure the print quality is acceptable; otherwise, we will contact you for a better quality digital file or a photo replacement.

Q6 : What canvas print sizes do you offer?
We can print up to 64" wide on a 40' roll. If you would like your Canvas Print created in a different size then please contact us for a quotation. We use only fine art printers, inks and canvas.

Q7 : What are the copyright restrictions on printing?
You can have any image printed on canvas provided you own the copyright for the image, have written permission from the owner of the copyright, or it is in the public domain.

Q8 : How is the canvas print protected? What finishing method do you use?
For canvas prints we use ClearShield Type C Coating as a protective finish. Type C is formulated to be used over water-resistant canvas printed with pigmented inks. While the Epson UltraChrome K3 Inks are already UV resistant, the coating has some additional UV buffers as well, and when applied to the print, the finish can further protect it from scratching, finger prints, or smudging.

Q9 : How should I upload or send my photos if they are larger than 10 Mbyte?
Please use our upload form if the file size in under 16 MBYTE: file uploads
For larger file sizes you may send a link to your uploaded file on a web/FTP server or using free online services like http://www.yousendit.com/ or http://www.dropbox.com/ And finally use free open source FTP software such as http://filezilla-project.org/
If you are familiar with a FTP software, please contact us for our FTP server info.

INSTRUCTIONS:
- Download the Firezilla CLIENT from http://filezilla-project.org/
- Proceed to install it.
- Once you have installed Firezilla, launch it.
- On the top of the application there would be 3 blank spaces where you have to enter the host, password and user name provided above.
- Click on the Quickconnect button.
- Once it is connected, you can drag your files to the center/right area* (in green) and drop them to the center/left area (red). *Note that the center/right area shows the files in your computer and you will have to find your files first.
- Wait until your file uploads to our server successfully.

Q10 : Is there a minimum quantity that I have to order?
No.

Q11 : Are there any setup fees?
No.

Q12 : Can I email my image to you as an attachment?
Yes, it is possible to submit images via email. If you choose to submit an image by email, please send only JPEG file formats with a maximum size of 16 Mbyte.

Q13 : Can I save my image on a CD or DVD and mail it to you?
Yes, this is probably the best way if it is larger than 20MByte. We recommend uncompressed TIFF file format.

Q14 : Which file formats are best for canvas prints?
The suitability of the file format really depends on whether you intend to submit your image by email, FTP or by mail. As a general rule, JPEG files are best if submitting by email or uploading, while TIFF files are best if submitting by FTP or on CD or DVD. JPEG files are lossy, meaning that when they compress image data, they throw some of it away. When a JPEG file is uncompressed it does not always duplicate the original data exactly. TIFF files on the other hand are lossless, meaning they do not throw away data whilst compressing. The result is that TIFF files are much larger than JPEG files but they preserve every pixel that was in the original.

Q15 : Will you touch up my image at all?
If there are hair, dust marks or scratches on your image, we will contact you to confirm that you want these removed. The same applies to correcting red-eye. Please contact us for prices of other types of touch-ups and restoration restoration.

Q16 : What kind of printing process is used to generate the artwork?
We print your picture on the latest in high resolution, large format state-of-the-art Epson printers (models 9900 AND 11880). A recent breakthrough in technology has allowed us to bring you long lasting, vibrant, photo quality images that are fade resistant for over 100 years. Printing details are:
Epson fineart Inkjet printer
Water Resistant Canvas
Epson UltraChrome HDR Ink
11-Color Photo Black, Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid Light Magenta, Light Black, Matte Black, Light Light Black, Orange and Green
Smallest droplet size: 3.5 picoliter
2880 x 1440 dpi print

Q17 : What kind of inks do you use for canvas prints?
We use pigmented inks which provide not only better display permanence than the dye-based inks you get in most inkjet printers, but also have better water-fastness and humidity-fastness.

Q18 : What payment methods do you accept?
We accept VISA, MasterCard, American Express, Debit Cards, PayPal and personal cheques. For details visit this page: Payment Methods

Q19 : What kind of canvas do you use?
We use Hahnemühle Daguerre Or Monet Canvas, Epson PremierArt Water Resistant Canvas or Generations Satin Canvas. Below are the details for Hahnemühle Daguerre Canvas:

Q20 : How long will it take for my canvas art to be printed?
It usually takes about 2 to 4 business days after receiving your order confirmation.

Q21 : What is so special about a canvas print?
The natural texture, depth and brilliance of a canvas print is unique. Unlike a regular print on flat paper, the textured surface of canvas reflects light in different directions, giving it a wonderful depth in appearance. Canvas doesn't need to be framed with protective glass so the image can be seen clearly without bothersome glares. Canvas prints are also tougher and far more durable than paper prints.

Q22 : What kind of stretcher bars do you use?
We use 3/4", 1-1/2", 2-1/2" or 3" depth wooden stretcher bars. To select the 2-1/2" and 3" bars you need to add your photo order to the shopping cart first, then select 'SB238: Thick Wrap 2-1/2"' from the drop-down menu under 'Framing'. For 3/4" or 1-1/2" bars, you can make the selection after uploading your photo, when selecting your print size.

Q23 : How many different plaque mounting styles do you offer?
We offer five styles: Standard/Flat, Float, Box/Flush, Matted, and Combo/Raised Mountings. Examples can be seen on our Plaque Mounting page.

Q24 : I don't see my question here!
Email us and we'll answer you as quickly as possible.

Q25 : Do you offer volume discounts?
Yes, please visit this page for more information: Pricing & Volume discounts

Q26 : What is gallery wrap?
Gallery wrap is the process of wrapping the printed canvas around a custom-made wooden stretcher bar frame for a clean, modern look. The canvas is wrapped around and secured to the stretcher bar frame at the back of the piece, so that staples and other attachments are not visible from the front or side. Floater frames can also be used with gallery wraps to add an extra element of sophistication. You can view an example here.

Q27 : Do you have any recommendations for what to put on my gallery profile?
You may find it useful to introduce yourself to viewers by providing some background information about yourself, describing your art practice and processes, and indicating your areas of specialization and interest, etc. Use a descriptive title for each artwork to give viewers a better idea of the piece, and to make your work more easily searchable on the internet.

Q28 : Can you transfer a poster or print to canvas?
Yes, if you have a poster, print or photo and wish to transfer it to canvas, we offer the quickest and most affordable service available. We use 5 different depths of wooden stretcher bars when stretching you final canvas transfer.

Q29 : What is the resolution of your printer?
Our Epson printers use 2880 DPI print heads to deliver extremely fine detail.

Q30 : Adobe RGB or CMYK?
We accept Adobe RGB 1998 or sRGB files instead of CMYK (Cyan, Magenta, Yellow, Black) because all digital files are captured via native RGB devices.

Q31 : Are the uploaded files safe? What happnes to the ownership of uploaded pictures?
Yes, we do not use your files for any other usage than your print order. Ownership of uploaded pictures remains with the customer.

Q32 : Will the colours on my canvas print be the same as what I see on my monitor?
We do our best but unfortunately we can not guarantee an exact color match as on-screen colors will vary depending on your monitor settings.

Q33 : What are the size limits for plaque mountings?
Sizes range from 5"x7" to 48"x96". We can do custom sizes. For Matted and Combo/Duplex styles, the maximum size is 24"x30".

Q34 : Do you have a gallery or someplace where I can see examples?
Yes, we do have a good selection of printed samples. If you're in Coquitlam BC, we'd be happy to meet with you and show you different printed canvas samples.

Q35 : Do you only print on canvas?
No, we can print to fine art paper and photo papers, click here for the details.

Q36 : What printer do you use?
We print on Epson Stylus Pro 11880 Large Format 64" and Epson 9900 44" Stylus Pro printers.

Q37 : How does the pricing work?
Pricing is based on canvas print width, height, and mounting method. Please visit our Pricing & Shipping page to calculate the cost of your order.

Q38 : What credit cards do you accept?
We accept Visa, MasterCard and American Express. At KeenART Media we also give our customers the option of paying via PayPal and Checks/Money Orders.

Q39 : Do you see my credit card information when I place an order using Paypal?
PayPal secures all their buyers and sellers' information in their databases. We do not receive any of your personal information from them. We only receive the purchase amount, your name and email address. We do not keep any credit card information.

Q40 : What are the advantages of using PayPal as credit card processing agent?
PayPal uses the most advanced encryption/decryption technologies to protect your personal information over the Internet.

PayPal offers the best "buyer" and "seller" protection that keeps your credit card information in its database where only you can access when you log-in with your username and password. This allows you to make purchases efficiently and keep track of your purchases. Visit their website for more information.

Q41 : What articles should not undergo the plaque mounting process?
If a print is a valuable or irreplaceable it should not be laminated or plaque mounted. For example, original artwork such as oil or watercolour paintings should not be plaque mounted.

Q42 : What happens if I forget my username or password?
Your username is the email address you provided when you registered. Forgotten passwords can be retrieved using the "Forgot Your Password?" feature on the Login page here: Lost password
Type in your Username/Email and we'll email your password to you.

Q43 : What is your return policy?
We want you to be completely satisfied with our products, if you don't love it we'll take it back. If you are not happy with your canvas print, we will either ship you a replacement or refund the charge for the print within 7 days of receipt. The maximum refund per order is $250.00 and customer will pay the shipping fees to our production center.Please contact us for our production center address information and note we need the canvas prints returned to us within 1 month of your purchase.

Q44 : How do I order canvas prints from your site using my photos?
There are two easy ways:
1. Upload your photos online and select canvas print size.

2. By mail: if you have printed material, like an old black & white photo or poster, mail it to us to be scanned and printed. Please contact us by email for the mailing address details.

Q45 : How do I remove my email address from your mailing list?
Just log in to your account at My Account. You can unsubscribe from our mailing list by clicking on the "Edit Registration" link.

Q46 : How much does plaque mounting cost?
If you have the original poster, photo or print please use following online calculator: Plaque Mounting Pricing
Please note that if you have a digital artwork, the printing price will be added to the plaque mounting cost.

Q47 : What is a 'cookie' and does my computer need to accept them?
Your Internet settings should be set to accept cookies - small pieces of information that are stored on our web server and handed to your browser when you arrive at the site. Cookies allow us to keep track of your preferences and shopping cart. If cookies are disabled, you will not be able to use the shopping cart features of the site. We will NOT use cookies to collect personal data unless such collection has been disclosed to you in advance. Please see our privacy policy for more information about cookies and our use of them.

Q48 : How the Search works?
To search for an image, enter your keywords into search input field and click the "Search" button or press Enter .You can search by image ID/number, keyword(s). Searches are not case sensitive.

Q49 : Do I need to register to purchase?
Yes, if you need to register, please visit our registration page for detailed registration information. If you are not yet registered, you will be prompted to complete your billing and shipping information as part of the purchasing process.

Q50 : Where can I find pricing information?
For details please visit the pricing page for pricing information details.

Q51 : How long will it take for my prints to be plaque mounted?
It will take 5-6 business days to plaque mount pre-printed artworks (posters, photos and prints). Please add one more day for digital artwork to be printed by us.

Q52 : How long does it take to order a print?
It will take 2 - 4 business days to print your order and 2 - 6 business days to ship your order.

Q53 : What kinds of items can I plaque mount?
Anything flat that is no more than 1/8 thick: Business documents, Awards & Certificates, Diplomas, Promotional & Advertising Materials, Point-of-Sale Displays, Prints & Photos, Movies & Sports Posters, Newspapers & Magazine Articles, Blueprints, Postcards, Children's Drawings, Wedding Invitations, Mission Statements, Charts, Jigsaw Puzzles, Newspaper Clippings, Sketches, Maps, Collages, Comics, Price Lists, Letters, Charts and Displays.

Q54 : How do I print an invoice of my purchase?
After logging into your account on the My Account page, simply follow the links to your order history page.

Q55 : How quickly can I get my order?
No-shipping-needed items:
Many of the items you purchase from us do not involve shipping at all and can be picked up from our local art studios. We will send you an email when your order has been processed.
For items that do require physical shipment:
All orders are processed within 1-3 business days of receipt, whether you place your order online or by phone.

Q56 : Can you ship my order to someone else?
Yes, the shipping address can be any Canadian or USA address.

Q57 : Do you offer gift wrapping?
No, not at this moment.

Q58 : Do you ship internationally?
No, we only ship within the USA & Canada.

Q59 : Can I see a preview of the canvas before it is printed?
We can print a 4" x 6" test strip for you to preview. Test strips are free for orders over 40 united inches (length + width of the print you're ordering). For orders under 40 united inches, test strips will cost $5.00.

Q60 : What is the difference between thin and thick gallery wraps?
Our thin canvases are mounted on 3/4-inch stretcher bars and are ideal for framing. Our thick gallery wrapped canvases are mounted on thick 1-1/2 inch stretcher bars. Thick gallery wrapped pieces are generally displayed without frames. If they are to be displayed in a frame, our large floating frames are most suitable for thick gallery wrapped pieces.

Q61 : Can I get a print on canvas without a frame?
Not a problem. We can print out just the canvas and roll it up to send to you.

Q62 : Do you do multi-panel canvas prints/frames?
Yes, we do. For Multi-Panel Canvas orders, please contact us to provide details and the original artwork/photo. If you are familiar with photo editing software, you can create different files for each panel and upload them one by one. Otherwise, send us the photo by email with the details and we will proceed from there.

Q63 : What is aspect ratio?
The relationship between the height of your photo to its length is called the aspect ratio. Today's digital cameras are different from older cameras. Almost all digital cameras (with the exception of digital SLRs) produce an image with a 4:3 aspect ratio (closer to a square). The reason for this is that the first digital cameras were meant exclusively for use with computer screens (most monitors use a 4:3 aspect ratio). That is how they've stayed ever since.

Q64 : What is the difference between an inkjet print on canvas and a canvas transfer?
An inkjet print on canvas is made using an image in digital format and printing it directly onto canvas. This is what is known as a Giclée on canvas. The name is derived from the French gicler, meaning "to spray", as the inkjet printer sprays ink onto the printed surface.

A traditional canvas transfer uses an existing physical print and then chemically lifts the ink off of its paper backing with a special film or laminate. The ink is then transferred onto a canvas, and fixed in place with a hot press.

To determine which method best suits your needs, consider the following factors.

Giclée On Canvas VS Traditional Canvas Transfer

	Giclée On Canvas	Canvas Transfer
Color	Since the inkjet method begins with a digital file of the image, you can exercise a degree of control over color adjustment by using image-editing software, either to color-match the digital image to the original, or to manipulate the colors to achieve the desired result (e.g. changing an original color photo to black and white; enhancing the blue tones in an image to create a cooling effect, etc).	With a canvas transfer, the color appearing on the resulting print is comprised of the amount of ink lifted from the original print, usually by a heat press, and transferred onto the canvas substrate. The degree of control over color adjustment you have with inkjet printing is not available with canvas transfers.
Archivability	Our archival, pigmented inks from our inkjet printer are extremely durable, UV- and fade-resistant, and water-fast. Using these inks, your image is printed on a heavyweight, water-resistant, acid-free canvas. The coating then applied to the canvas finishes it with additional UV buffers. Your print is well protected and made to last.	The UV barrier and water-resistant finishing applied to the canvas protects the print, although the durability of the color is dependent upon the quality of the ink lifted from the original print.
Size	With a digital image file, you can choose the size of your giclee prints, whether you'd like to print them the same size as, smaller than, or larger than the original.	The transferred print must be the same size as the originating print, as it is essentially the same physical image as the original.
Quantity	Multiple copies of the same image can be printed from the same digital file.	Limited to one transfer from a single original print.
Side-bars	We offer a variety of side-bar solutions, allowing you to choose what your artwork looks like from the sides, whether that be a solid color or a visual effect, using the image as a guide. They can be viewed on our Side-bar/Edges page.	Black or White fabric tape is often used to finish the sides.
Price	High-quality machinery and equipment can be used in both methods, and as both processes take a certain amount of time and labour, the price for inkjet printing on canvas and canvas transfers work out to roughly the same amount.
Copyright	Permission from copyright owners is needed to create prints using either method. It may be the case that, for example, an artist allows their poster artwork to be transferred onto a single canvas. Other artists may not allow this. It is necessary to obtain permission for transfers and reproductions from the copyright owner in order to respect copyright laws.

Q65 : What is a Liner?
Liners are fabric-covered moulding, used inside the outer moulding in a frame design. A liner is not completely finished, so it would not be used as the only moulding for a frame. Liners often are used in place of mats on framed canvas prints or oil paintings. Liners serve much the same visual purpose as a mat, separating the work from its frame.

Q66 : Can you add personalized text on the canvas?
Yes, there will be a design charge for this. When placing your order, write down the details in the "notes" section and we will send you a draft to review before printing. The charges are between $19 to $39.

Q67 : Which file formats are best for canvas prints?
Our upload form accepts only JPG format, with a maximum size of 16 MB. As a general rule, JPEG files are best if submitting by email or uploading, while TIFF files are best if submitting on CD or DVD or through FTP.

Q68 : Why, after uploading my photo, do I see a blank thumbnail instead of the thumbnail of my uploaded photo?
The JPEG files created by some digital cameras or software are not in standard format, causing errors when creating thumbs by our scripts. Please note that if you see a blank thumbnail, this is just a thumb generated by our website; we have received the original uploaded photo and you can place your order regardless of the temporary blank thumbnail photo. If you are uncertain that your photo has reached us, please contact us.

Q69 : What is the minimum resolution of my digital picture or file to be printed on canvas?
There is no formula, as maximum print size for a given photo depends on many factors like source (digital camera or scanned file), sharpness, camera lens, file format, compression, photo subject and so on. (For example, we have printed 2 Mbyte 3000x2000 pixel photos at 48"x32" frame size.) You might want to e-mail us your photo, before placing an order, and we would be happy to consult you on the best print size depending on your photo quality/resolution. Please note that photo subject/style is also a factor to consider: for example, in abstract photos, the subject is more important than the resolution and print details so you can ask for a larger print size.

When printing on canvas, the canvas' texture minimizes pixelations. We will not ship an order until we are sure the print quality is acceptable. Otherwise, we will contact you for a better quality digital file or photo replacement.

Q70 : What is the maximum uploaded file size?
Our online upload form accepts files only up to 16 Mbyte, in JPG/JPEG format. If you would like to submit TIFF ,PDF or other file formats, please place your order using a small JPEG version of the file and submit your original file using one of the following methods:

Bring the original file(s) to our production center/art studios.

Mail the original file(s) on a CD or DVD. Please visit our Contact Us page for our mailing address.

Email us a link to the original file(s) on your server, or provide us with your FTP server info.

Upload the original file(s) to our FTP server. Please contact us for our FTP server info. The printing process starts when we receive your hi-res file(s).

Q71 : When will I get my referral credit?
Your credit will be applied to your account after an order has been completed and shipped.

Q72 : What happens if the person I refer cancels their order?
If the referred person cancels their order, you will not receive the referral credit.

Q73 : Is your referral credit offer limited?
No, and best of all, THERE IS NO LIMIT ON TIME OR QUANTITY! Refer as many new customers as you want!

Q74 : How does your referral program work?
Simply ask your friends to enter your username (email address) when filling out the sign-up/registration form (�Referred By� field) and you will get $10 credit for their first completed order!

Q75 : Can I see a sample of what your canvas looks like?
Sure. We are happy to send a sample piece to show off our quality. Please visit sample canvas prints.

Q76 : Can you print onto/create a round or circular canvas?
Yes, we can gallery wrap round canvases from 8 to 40" diameters. The pricing will be equal as a square format canvas order on a 3/4" depth. For example the pricing for a round 30" diameter canvas gallery wrap will be the same as a 30x30" gallery wrap on a 3/4" deep frame. To place an order for a round/circular please upload your image(s) online and in the order's comments section indicate you need a round canvas gallery wrap. The depth for round gallery wraps will be 3/4", if you need a different thickness please contact us.

Q77 : How do I take care of my Giclée canvas print?
1. Keep your print away from direct sunlight, intense reflected light from mirrors, glass, etc.
2. Display your canvas print in a moisture-free environment.
3. Display your canvas at a safe distance from any sources of direct heat such as a fireplace or radiator.
4. Run a soft feather duster over the front and top of the piece periodically to remove settled dust.
5. Avoid using any form of liquid, chemical or spray products to clean your canvas.
6. For marks on the print, you can use a soft damp cloth to rub very gently over the area affected.
7. The flexibility of canvas material means that it can sometimes get dimpled, whether from handling or in transit during shipping. To remove these dimples, spray a mist of water on the back of the canvas. Then, either with a finger or paintbrush, gently rub the water into the surface of the canvas. Allow the canvas to dry and tighten to its original tautness.

Q78 : How heavy are the finished products?
Finished 36x24" canvas frames using 3/4" wooden bars will be approximately: 2.5 lb
Finished 36x24" canvas frames using 1-3/8" wooden bars will be approximately: 3.75 lb

More details:
3/4" wooden bars: 0.175 lb/Ft
1-3/8" wooden bars: 0.3 lb/Ft
1x1' Canvas 0.07 lb/SqFt

Q79 : Can I order a picture frame without ordering any prints?
Yes, just find the moldings and select the width and height and add it to the shopping cart.

Q80 : How Inkjet Printers Work?
Please read following article: inkjet printers

Q81 : What is the Artist Gallery Program?
The Artist Gallery Program is a new feature allowing artists or art galleries to sell prints of their artwork. Please visit the Artist Gallery Program page for more information.

Q82 : If I join the Artist Gallery Program, can I still sell my work on another site?
Yes, most certainly. The Artist Gallery Program functions as an option for artists looking for a free online venue to promote and sell their art.

Q83 : Will you own the copyrights for my images?
No, we will not. The artist retains copyright over their artwork. When a customer decides to purchase your artwork, we make a print of it and process the sale. We do not at any point obtain copyright over your work.

Q84 : How do I create an Artist Gallery?
First, e-mail us a link to your website, or up to 5 high-resolution images of your artwork to be reviewed. Once your account has been approved, you can upload high-resolution images of your artwork to your gallery by logging in to your account.

Q85 : What is the minimum/maximum number of images I can upload to my gallery?
You may upload between 6 and 12 images. If your work is purchased, there is an opportunity to increase the maximum number of images in your gallery.

Q86 : What file formats can I upload?
Our upload form accepts only JPG format, with a maximum size of 16 MB.

Q87 : Your office is located in Vancouver. Why do you have a website for my city?
The Artist Gallery Program provides an online showcase for local artists. The website for your city features the work of artists practicing locally in your area. We invite you to join and create a gallery of your own!

Q88 : When I prepare my digital file, do I need to include extra space around the image for gallery wrapped edges?
You do not need to include space for edges or borders in your images. For example if you order a 36" x 24" print, the image you send will be printed to fill the entire 36" x 24" area. The extra space around the image for gallery wrapping will be added on by us. Please refer to the Sidebar/edge solutions page to view the options available for how the wrapped edge will appear.

Q89 : What is plaque mounting?
Plaque mounting is a process where your artwork (poster, print, photo and so on) is laminated onto medium density fiberboard or MDF. The edges are then beveled and painted with a colour of your choice.

Q90 : Why should I choose plaque mounting over conventional picture framing?
Plaque mounting is a more affordable alternative to picture framing. Unlike picture framing, because there is no glass involved, it is safe for use in kids' and other high-activity areas. It also has an easy-to-clean surface.

Q91 : How can I place an order for plaque mounting?
There are two ways to order a plaque mount product:
1- If you have a digital copy of your original photo or document, upload it through our upload page, select plaque mount product and continue from there.
2- If you have a poster or any paper print material and you would like plaque mount it, start by entering the size using our online price calculator page at plaque mounting pricing, see the results and select the style and continue to checkout. We will send our facility center address details for plaque production by email once we have received your order details.
Orders over $99 will be shipped free otherwise flat rate shipping fee is $19.

Q92 : What are other terms for plaque mounting?
Plak Mounting, MDF mounting, Plaque Laminating, Wood Laminating, Wood-block Mounting and Wood Mounting are some alternative terms for Plaque Mounting.

Q93 : What does MDF stand for?
MDF stands for Medium Density Fiberboard.

Q94 : What are the different methods for scanning an artwork?

There are many different methods of scanning. The appropriate scanning solution would be chosen based on the original artwork size, shape, the desired resolution, and color. Here are a few different scanner types:

Small Flatbed scanners:
Scans original artworks or photographs. Some models come with a transparency adapter to scan slides or negatives up to 5" x 4".

Professional Large Format Flatbed scanners:
Same as a small flatbed scanner, but can scan larger sizes and are capable of much higher scanning resolutions.

Film Scanners:
For scanning film or transparencies only.

Drum Scanners:
Capable of extremely high quality results. Highly skilled operation. Not suitable for original artwork, only film.

Digital Cameras:
The image is captured into a digital file with no intermediate processing stage in-between. The image can be downloaded straight into the computer.

Digital Camera Backs:
Same as digital cameras, but produces a professional quality digital capture. A digital back that fits onto large format cameras, scanning directly into a computer interface.

Q95 : What type of artwork scanners do you use?
We use the Cruse family of scanners for large artworks, capable of scanning originals up to 48" x 72" with a depth of up to 4", at 600 DPI. For Scanning negatives, slides or small prints at up to 6400 dpi resolution we use Epson Perfection V750 Pro scanner.

Q96 : What file format can I upload?
Our online upload form accepts images up to 16 Mbyte size. If you would like to submit large file sizes like TIFF or other file formats, please place your order using a small JPEG version of the file and submit your original file by FTP or on a DVD. FYI: We display small blank thumbnails after uploading file formats that are not JPG, PNG or GIF or when uploading bitmaps that are over 6000x8000 pixels but we will use your hi-res file when printing.

Q97 : I'm trying to place my order online for a gallery wrapped canvas. How do I select the 2-3/8"-deep stretcher frame?
It is possible to select a 2-3/8" edge for your wrapped canvas when placing your order online. At this time, this requires a little bit of a work-around. Because the 2-3/8" edge options is not visible on the first webform you encounter on the online order form, you can first select another stretcher frame depth for your stretched canvas print, place the item in the Cart, then go into your Cart to select the "SB238" edge from the drop-down menu for the 2-3/8"-deep stretcher frame.

Q98 : I was wondering if your company information would be printed on the canvases that I order?
It is optional, if you do not want the labels please indicate so in the note section of the order form and we will not use our stickers. Another option is to design your own mailing stickers.

Q99 : What is Color Gamut?
In color reproduction, including computer graphics and photography, the gamut, or color gamut (pronounced /ˈɡæmət/), is a certain complete subset of colors. The most common usage refers to the subset of colors which can be accurately represented in a given circumstance, such as within a given color space or by a certain output device. Another sense, less frequently used but not less correct, refers to the complete set of colors found within an image at a given time. In this context, digitizing a photograph, converting a digitized image to a different color space, or outputting it to a given medium using a certain output device generally alters its gamut, in the sense that some of the colors in the original are lost in the process.
read more about Color Gamut on WIKI.

and on YouTube: Color Theory, Color and Gamut

Q100 : Do you have custom ICC output profiles for each canvas material?
We use EPSON Stylus Pro 9900 and 11880 Printers and Daguerre Hahnemuhle Canvas, no ICC profile will be provided for soft-proof unfortunately.

Q101 : Can I order other products like fine-art prints or Plaque mountings?
It depends on the coupon code, please read the offer details.

Q102 : Is it possible to apply the credit to a larger canvas?
Yes, You can absolutely use your voucher towards a larger canvas and pay the difference if you’d like. Please note the value of multiple coupon codes can not combined for a larger canvas print size, only one coupon for one canvas print order can be used.

Q103 : Can I use two or more vouchers toward one purchase?
Yes but you need to order one canvas print for each coupon, so if you have for example three coupon codes, you need to have three canvas frames in your purchase.
The checkout process allows you to put in one coupon code per order, please select check as payment method and provide the other coupon codes in order note section to be applied manually by us. We will send you an updated invoice by email for your further review. If the coupon code requires shipping charges, multiple shipping charges will be applied if you use multiple coupon codes because of the larger package size and weight.

Q104 : I have an expired voucher/ coupon code, what should I do?
Vouchers have two separate values:
(a) the “amount paid” and
(b) the promotional value.
The “promotional value” is the additional value beyond the amount paid. Together, the amount paid and the promotional value equals the “full offer value” of the voucher. For example, if you pay $20 for a voucher that gets you $50 of goods or services from a Merchant, the full offer value is $50, the amount paid is $20 (this amount does not expire.), and the promotional value is $30 (this amount expires on the date stated on the voucher.). If you would like to use the “amount paid” value of an expired coupon code, simply enter the coupon code when checkout and you will see the “amount paid” value as pre-paid amount in next step of checkout.

Q105 : What kind of canvas material do you usr?
We print onto Hahenmuhle Daguerre artist grade canvas which is poly-cotton and water resistance. We also then apply a final coating to protect your canvas for the years to come.

Q106 : What is a stretcher bar?
A stretcher bar is used to construct a wooden stretcher frame used by artists to mount their canvases or by canvas printers. They are traditionally a wooden framework support on which an artist fastens a piece of canvas.

Q107 : How long is one mil?
one mil is 1/1000 international inch, or 1000 mil is one inch.
40 mil is 1 millimetre (39.37 exactly)
One inch is 2.54 millimetre

Q108 : What is Gatorboard/ Gatorfoam?
Lightweight and easy to use, Gatorfoam board is an extruded polystyrene foam mounting board encased between layers of a melamine and wood fiber veneer. Gatorfoam/Gatorboard has a harder outer surface than other foam core boards and resists warping. For miniature builders, Gatorboard is often used as a backing for wet materials like paperclay or stucco finishes which require a water resistant backing while the coating dries. Gatorboard is more durable than foam core boards and is a good choice for non archival applications, where strength and light weight are important. It is not suitable for archival applications as the facings offgas. Gatorfoam or Gatorboard is most often sold for mounting photographs or short term mounting of art for displays and is Produced by Alcan Inc.

Gatorboard is available in the following thicknesses: 3/16 inch, 1/2 inch , 3/4 inch ,1 inch,1-1/2inch, and 2 inch.

Q109 : What are the Dry Mounting Disadvantages?
Some of the downsides of dry-mounting are:

There are limits on dry-mounting size.

Dry mounted prints are hard to remove, it is difficult to reverse so not recommended for original artworks.

Conservators generally prefer prints not to be dry-mounted, The main issue is reversibility, and in general, not reversible=not archival by definition.

Q110 : What is the difference between wet mount and dry mount?
When wet mounting, the image is mounted on a foam board that is often the same size as the poster or is centered within the poster board either using a glue stick or spray adhesive.

Dry mounting is a method of setting the image on a hard backing through the use of a heat-sensitive adhesive material.

A wet mount is freshly prepared while a dry mount is pre-prepared and sealed.

Air bubbles can be trapped in a wet mount but not in a dry mount

Wet mounts are inexpensive to make and don't last as long

Q111 : What is a Dry Mount Tissue?
Dry mount tissue is a permanent heat activated tissue used to bond posters and other papers to foam board or other mounting boards. Dry mount tissue is placed between the paper and the mounting board and then put the object in a dry mount press. The press applies heat and pressure which binds the paper to the board.

Q112 : What is a Heat Activated Foam Board?
Heat activated mounting boards (HAM boards) use a special adhesive that activates at 140 degrees Fahrenheit to bond your material to the foam core board in one step. Heat activated foam boards are available in black or white.

Q113 : What is Removable Adhesive Fabric?
Removable Adhesive Fabric is a printable, adhesive polyester fabric that will stick to virtually any surface and can be easily removed and reused without leaving sticky residue behind. PhotoTex is a popular brand name.

Q114 : Where can I use Removable Adhesive/Wall Stickers?
Suggested Uses are: Photos, Banners, Logos, Posters, Labels, Stickers, Signs, Marketing & Political Campaigns, Schools, Car Wraps, Floor Decals, Sporting Events, New Product Announcements, Exhibitor Show Booths, Banks, Mural wall covering, Grocery Stores, Restaurants, indoor & outdoor advertizements, political campaigns, company logos, sports team cut-outs, P.O.P., custom wallpaper, home murals (bedrooms, bathrooms, kids rooms, kitchens, windows, halls), digitally printed wallpaper and more.
Wall Stickers can easily be used also for cutting out decals, personalizing photos and signs quickly and simply. Other areas include offices, dorm Rooms, waiting rooms, refrigerators, playrooms, nurseries, kids play areas, reception areas and waiting rooms.

Q115 : Can I use these prints in a bathroom?
Yes, they are self-adhesive fabric, water resistance, removable and reusable. The material will stick to most surfaces including regular painted walls, stucco, glass, metal, plastic and wood.

Q116 : How do I install removable adhesive Prints?
Installation is simple. Clean the area of the wall with a damp cloth. Remove the paper backing from your print and press the middle of your print to the wall. Gently press the rest of the print outwards. Keep The backing if you plan to use the print it again.

Q117 : Will these prints damage my wall?
No, these wall stickers leave no mark or residue on the wall and will not remove paint. They peel on and off walls easily!

Q118 : Do I need to save the white paper backing?
Save the white paper backing only if you intend to move the print from one place to another.

Q119 : How do I move my stickers from one place to another?
Remove the print from the surface and carefully place it on the original white paper backing. The print will not lose its stick in the process.

Q120 : Can I write on these stickers?
Yes, with a Sharpie.

Q121 : How Vinyl Wall Decals are different than removable adhesive fabrics?

Unlike a vinyl wall sticker, a Phototex will never leave behind any gooey residue. It does not remove paint from a primed wall

Phototex stickers can be moved 100 times vs a couple of times for Vinyl decals.

PhotoTex can be back lit.

PhotoTex is water resistant.

PhotoTex is a lot less likely to trap annoying air bubbles between the wall sticker and the surface you put it on.

Q122 : What is Rag Paper?
Rag paper is made out of cotton instead of wood fibers. Cotton fibers are longer than wood fibers thus leading to a stronger paper that is more durable. Used for archival quality prints, cotton is naturally PH neutral leading to longer life of photographs.

Q123 : Can I apply the coupon amount to two or more smaller canvases?
No unfortunately, you can order larger canvas sizes and pay the difference but not smaller sizes.

Q124 : Can I get an extension on my Coupon Code?
As a policy, we do not extend Coupon Codes. Your Coupon Code is good for the full value for the date specified. Please see the Terms and Conditions for more details.

Q125 : What is 3D printing?
3D printing is a process of making three dimensional solid objects from a digital file. 3D printing is achieved using additive processes, where an object is created by laying down successive layers of material. 3D printing is considered distinct from traditional machining techniques which mostly rely on the removal of material by drilling, cutting etc. 3D printing can be used in the fields of jewelry, footwear, industrial design, architecture, engineering and construction, automotive, aerospace, dental and medical industries, education, geographic information systems, civil engineering, and many others like Personalized Superhero Figures.

Q126 : What is STL file format?
STL (Standard Tessellation Language) is a file format native to the stereolithography CAD software created by 3D Systems. This file format is widely used for rapid prototyping and computer-aided manufacturing. STL files describe only the surface geometry of a three dimensional object without any representation of color, texture or other common CAD model attributes. An STL file approximates the shape of a part or assembly using triangular facets. Smaller facets produce a higher quality surface.

Q127 : Does the Cruse scanner color calibrate automatically, or does calibration cost extra?
No, there is a need for color match after scan, based on final print media, we need to compare the original and the printed material, and based on the number of test strips there is a charge for it.

Q128 : Can a painting be scanned with frame on as long as it's not more than four inches deep?
Yes, our Cruse scanners are flat bed scanners and in some cases we can scan the artwork under the glass inside the frame without taking out the artwork.

Q129 : Can I order length moulding instead of joined frames?
Please send us an email with the frame code and length plus your shipping address and we will send a quote by email.

Q130 : How can I change my prices?
Just login into your account, visit your online gallery, under each artwork you will see a edit link ,you can set any pricing you would like.

Q131 : How many photos do I need for a Photo Mosaic image effect?
The more the better, minimum is 300 photos. To create the Picture Mosaic, the total cell count will range from 500 to 2000, depending on the size you choose, cells may be repeated to fill the Picture Mosaic.

Q132 : What are cells/tiles?
Cells or tiles are the many pictures that make up the source picture. Send only jpg images, we would recommend small size images under 300 pixel for height or width. You can download and re-size files using following free software: http://www.irfanview.com/

Q133 : What is a Photo Mosaic?
A Photo Mosaic is a group of small pictures (cells or tiles) arranged in such a way to create a larger photo (source).

Q134 : What is the source in a photo Mosaic?
The source is a single image that will be used to map the many cells or tiles in order to create a Photo Mosaic.

Q135 : How do I send my pictures?
You can send through FTP, mail on a DVD or use online storage services like dropbox.com, we do not recommend sending 100s of images by email. Please make sure all photos are cropped properly, orientation is correct and you have verity of different colors and style in your images.

Q136 : What will be the final size of any cell or tile after print?
It depends on the number of images and the final print size, for example if you provide 320 photos and ask for 20x16 inch print size, each individual square cell size will be 1x1". The 20x16" print will have 20 rows and 16 column or 320 cell images.

Q137 : How do I place an order for PhotoMosaics?
Just upload the source image online, select final print product like canvas gallery wraps, plaques or fine art print and for optional effect select Photo Mosaic effect, and continue to checkout, once we received the order details we will send you the instructions of sending the cell or tile images. Once we have all cell images you will receive the design before printing by email to be reviewed.

Q138 : How long ordering a photo mosaic print takes?
Once we received the tile images it takes 2-3 business days to send you the first proof / design by email if this is not a rush order.

Q139 : What is Scanography?
Scanography, also spelled scannography more commonly referred to as scanner photography, is the process of capturing digitized images of objects for the purpose of creating printable art using a flatbed "photo" scanner with a CCD (charge-coupled device) array capturing device.

Q140 : Do you offer photography of original art?
No, we offer only flatbed scanning services.

Q141 : Do you offer 3D Scanning of Artworks?
No, our cruse scanner can scan originals up to 4" depth but the final it s bitmap not a 3D file.

Q142 : What file format do you accept for the tile images?
We accept only jpg files for the tile images, we would recommend small size files under 1 MByte if you can re-size them. Please do not send super large Tiff files as each individual cell will be tiny once the mosaic file is created.

Q143 : I don't have 1000s of tile images, what are my options?
If you have a main image but don't have 1000s of tiles images, we can help!. We have following collections of image:
- Flowers, 1000 of color images of flowers and nature
- Classic art paintings, around 2500 classical paintings from Van Goog, Monet and so on.
- 10 small black color circles from small to large
- 1000s of small color circles from small to large
- 10 small red color heart shape from small to large
- Alphabet based small images with different sizes and fonts
We can create a photo mosaic using your main image and our collection of photos.

You may also create new images by cropping the interesting subjects of a given image and save them as new files. For example if you have a family photo with five faces, you can crop and create new images for each face or if you have a scenery image with many flowers in it, you may crop and save the nice closeup flowers or sections, this will increase the number of tile images.

Q144 : What if I want to print a company logo or quote onto the mosaic?
The logo or quote will be added onto the mosaic after it has been created. It will not blend in with the image cells. You can make a note of it in the order form when making your order.

Q145 : Which orientation of tiles do you suggest for photo mosaic?
Both portrait and landscape works for the mosaic effect, in most cases there is no need for photo editing if they are from a recent digital camera or nicely scanned.

Q146 : What is your suggested Color Space?
We recommend Adobe RGB 1998 or sRGB.

Q147 : What if I don't sell any photos?
If there is no purchasing activity on your account for over two years we will notify you if we choose to deactivate it.

Q148 : Can I get some advice/suggestions on how to price my photos? (I've never sold any before).
Select "base plus 20%" option to start, if you see sales you may increase this later.

Q149 : Will I receive a notification if any of my artwork is purchased?
You will receive an email when a customer purchases your work. You can also track your sales by logging into your account and going to the “sales report” link.

Q150 : Can you clarify and maybe provide an example with a dollar amount on how the pricing works (in terms of how much I receive)?
If a print product default price is $100 and you have selected "Base plus 20%" as pricing level, we will display $120 as the price, and you will receive $10 + $20 as commission. (10% of the base price and 20% as you selected)

Q151 : Do you provide plaque mounting for more than 1 photo per board?
Yes, if you have small photos or other printed material like newspaper snips and would like to make a collage, just place an order for the final plaque size and mail the printed material to be plaque mounted together.

Q152 : What is epoxy resin?
Resin is a THICK, glossy, clear & shinny coat. The resin is fluid-like coating that needs to be mixed with a hardener in order to create the strong bonding agent. The resin is mixed with the hardening agent before it is poured onto the artwork. Once it is cured the coating is heat, scratch and water resistant. Because of its durability, it is mainly used as structural or engineering adhesive for boats, automobiles, air crafts, flooring , dentistry and etc.

It is a thermosetting polymer used as strong adhesives, coatings and laminates. Epoxy resin is a viscose fluid that is very tough and rigid after it has been cured. It results in an ultra glossy appearance that can make your canvas prints stand out! Epoxy resins are being used in a variety of ways – from industrial purposes to artistic for its durability and versatility.

Q153 : Will it affect my photo?
The epoxy resin will not affect your image. The viscosity of the polymer will sit on top of the canvas and act like a seal. The glossy appearance will also enhance the colors of your image by brightening it up.

Q154 : How long does it last?
The resin we use is highly durable and is resistant against heat and water and insoluble in alcohol. The resin dries very tough and rigid for extra durability to protect your photo. Its formula has improved its UV resistance and surface degradation from UV exposure. Resin is used for many industrial purposes therefore it is very durable; however, it is best to keep it indoors, out of direct sunlight to maintain its longevity.

Q155 : Does it yellow?
Our resin has been enhanced to protect against yellowing from UV exposure, if kept indoors and out of direct sunlight it will last for many years.

Q156 : What are the advantages of epoxy resin?
The resin will seal your canvas and protect them from moisture, heat and physical stress. Most epoxies are used as industrial grade adhesives because of its durability and rigidness, therefore epoxy resin will help protect your canvas for a very long time. The epoxy has a high gloss finish that gives your canvas a glassy look that can also enhance the colours on the image.

Q157 : What are the disadvantages of epoxy resin?
The resin can yellow due to excess exposure to sunlight. Our resin has been improved to resist yellowing from UV light and if kept out of direct sunlight the yellowing would be reduced.

Q158 : What is the difference between a resin coating and a varnish?
A resin coating is like varnish, however it is much thicker which acts like an extra protective coating for your artwork, prints or canvases. The cured resin will be heat, water and scratch resistant and it dries very glossy to achieve a translucent effect. Varnishes are also use to protect your artwork but it isn't as durable as the thick resin coating.

Q159 : What can you apply epoxy resin on?
We can apply the epoxy resin on all types of material. Our epoxy services can be added onto any of your canvas prints, original oil and acrylic paintings, posters, photographs and plaque mounts! This coating is very versatile and can be used in many ways. The coating is very rigid and strong when it is dry to keep all your photos, images and artwork looking amazing!

Q160 : What images are best for a resin application?
Resin is a good agent for coating and protecting your artwork or photos. However, we recommend resin finishes for colorful photos and artwork because the glossy appearance will enhance the colors of the photo through the way it reflects and retracts light.

Q161 : What is the recommended amount of resin coating for my photo?
We recommend a 1/16" coating of resin because it is the best amount of coating that will protect your photo, enhance the image quality and protect the artwork. But there is no limit as to how much resin you should apply, please contact us if you are unsure of how much resin your prints require.

Q162 : What is the difference between Polyester Resin and Epoxy Resin?
Polyester resin, although has adhesive qualities, is not as good for bonding as epoxy resin. Polyester resin is made to be a laminating resin usually for fibreglass or in molds. Unlike epoxy resins, polyester resins require a catalyst instead of a hardener which causes them to have a low shelf life because they gel on their own. Polyester resin sets much faster and is less expensive than epoxy resins but epoxy resins are more durable, better bonding agent, more waterproof, and will last much longer which would be better for coating artwork.

Q163 : How do I clean it?
Epoxy resin is used for boat hauls - it is very waterproof and easy to clean. You man clean it with a damp cloth.

Q164 : What is the turnover time, if I want to get my prints finished with epoxy resin?
Epoxy resin takes at least 24 hours to cure therefore, expect an extra day delay on your orders if you want to get a resin coating on your prints.

Q165 : When should I order a preassembled stretcher frame?
The traditional tongue and groove stretcher bars come as two or three profiles in certain lengths. If you need a custom size (ex. 24-1/2" x 18-3/4") or need a strong profile, then preassembled stretcher frame are the best choice. Unlike tongue and groove stretcher bars that might collapse, our pre-assembled stretcher frames stay square when you stretch the canvas over them.

Q166 : How do I know which frame depth is best for my canvas?
The frame depth depends on how big your canvas is. The thicker the frame is the better it will support your canvas. Of course, there is also a frame brace that will add extra support to your canvases.

Q167 : What are the Linen Liners?
They are fabric-covered moulding, used inside the outer moulding in a frame design. Our linen covered liners are available with lips and in different sizes, colors and cuts, ensuring the ideal fit for your most prized paintings, prints and photographs. Colors available are White, Natural and Black, with and without Golden Lips from 1" to 4" face width.

Q168 : When should I use a Linen Liners?
Historically used with oil paintings, the liner fits between your artwork and the frame and often are used in place of mats on framed canvas prints or oil paintings.

Q169 : What's the difference between a linen liner and a mat?
A linen liner is made of linen stretched over a wooden frame vs mat is a thin, flat piece of paper-based material. Mats are used to separate the art from the glass and the frame. Putting mats in a frame is called matting.

Q170 : How do I mount my Plaque Mount to the wall?
Please mount it using a suitable size flat head nail, screw, or picture hanger.

Q171 : My order has arrived damaged, what should i do?
Please keep the original shipping boxes in case the carrier company needs them for inspection, send a couple of pictures of the problem by email to info@keenartmedia.com along the order number and we will continue from there.

Q172 : What is the difference between the custom preassembled stretcher bars and the ready-to-assemble stretcher bars?
The custom preassembled stretcher bars come in a larger variety of depths and lengths. They are custom cut, joined and assembled in our production warehouse. They are ready to use when you receive them.

The ready-to-assemble stretcher bars are easy to assemble via a tongue and groove. They are joined together when connected and you do not need special tools to make the frame. These stretcher bars only come in two depths and are limited in length. If you are thinking of ordering this type of stretcher bar please make sure you have all the necessary tools and equipment to assemble the frame.

If you don't find the answer you're looking for here, please contact us.

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